Privacy Policy

A legal disclaimer

The information provided on this website is for general informational purposes only and is not intended as legal advice. While we strive to keep the content accurate and up to date, we make no guarantees about the completeness, reliability, or suitability of the information. Any reliance you place on such information is strictly at your own risk.

Privacy Policy Statement

Your privacy is really important to us at Resolute IT. This Privacy Statement outlines how we collect, use, store, and protect your personal data when you visit our website, engage with our services, or contact us.

Defining Who We Are

Resolute IT is a IT support and solutions provider company based in the Scotland, UK. For the purposes of data protection law, we are the “data controller” of your personal data and information.

Contact Information:

Resolute IT

30 Gannochie Terrace, Dundee, Angus, Scotland, DD4 7LZ

info@resoluteit.co.uk

Defining What Information We Collect

We may collect and process the following types of personal data:

Full name and contact information (e.g. email, phone number)
Company name and job title
Information you provide to us through website forms, in emails, or during remote support sessions and telephone conversations
Website usage data via cookies and analytics tools
Marketing preferences and communication history

Defining How We Use Your Information

We may use your personal data to:

Respond to enquiries and provide our services
Send you relevant updates, insights, and marketing (if you’ve agreed to this)
Improve our website and services
Meet legal obligations

Defining The Lawful Basis For Processing Your Information

We process your personal data under the following lawful basis:

Consent (for marketing and newsletters)
Contract delivery (to deliver agreed services)
Legitimate business interests (improving our services or responding to your requests)
Legal requirements (where required by UK law)

Defining How We Share Your Information

We do not and will not ever sell your data.

We may share your information with:

Trusted third-party service providers (IT service platforms/providers)
Professional advisors (e.g. accountants, legal advisors)
Regulators or law enforcement where legally required

All third-party providers are required to handle your data securely and in accordance with data protection legislation (GDPR) in the UK.

Defining International Data Transfer And Compliance

Where we use third-party service providers based outside the UK (IT services platforms/providers), we ensure they comply with international data protection legislation and have appropriate data security safeguards in place.

Defining How Long We Keep Your Data

We only keep your personal information for as long as it is necessary to do so:

For the purposes we collected it
To comply with legal, accounting or reporting obligations

After that, your data will be securely deleted or anonymised.

Defining Your Data Protection Rights Under GDPR (UK)

Under GDPR in the UK, you have the right to:

Access your personal data
Correct or update inaccurate data
Request deletion (“the right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

To contact us about any of the above, please email: info@resoluteit.co.uk

Defining Changes To Our Privacy Policy

We may update our privacy policy statement from time to time. Any significant changes will be highlighted on this page.

Last Updated: 07th July 2025